Defective items
In the unlikely event that you receive a defective product, you will be entitled to one of the following remedies:
1. Within 30 days of receiving the defective item, you can choose to receive either:
• A repair or replacement.
• A full Refund.
2. If more than 30 days have passed after you received the goods, you can claim a repair or replacement of the defective item (but not a refund).
3. If the repair or replacement is impossible, or if it is unsuccessful or cannot be provided to you in a reasonable time, then you can choose to either:
• Keep the defective item and claim a price reduction (Marlan's Deluxe will determine the price reduction depending on what is reasonable in the circumstances); or return the defective item and claim a refund (but note that if you have had the goods for more than 6 months, this refund may be reduced to the account of any use you have had from the goods).
If you think you have received a defective item, please return the items to Marlan's Deluxe, including details where possible of:
• Your Order Number
• Product Code/Product Name
• Details of the fault
• Whether you would prefer a refund or a repair or replacement
Return address
Marlan’s Deluxe advises you send items back via registered post. The return address is:
Marlan's Deluxe will examine the returned items and notify you of your refund, repair, or replacement via email within a reasonable period.
We will process any refund due to you as soon as possible, and in any case within fourteen (14) days after the day. We confirm via email that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).
If you have a query about returning goods, please contact customer services.