If you receive a parcel that doesn't match your order's description or your order is delayed, Marlan's Deluxe will issue a refund once confirmed.
Here is a short return eligibility check:
• Is the item missing major parts, and this information wasn't specified in the description?
• Did you receive a pre-owned item when you ordered a brand-new one?
• Was the item damaged before delivery?
• Did you receive a fake product when you purchased the authentic version?
If the above applies to you, a full refund, including shipping costs, would be processed if you tender your complaint within 7 days. For more information, see our Terms & Conditions.
We understand the importance of safety. We have tight security measures in place to ensure the safety of our customers' information. We protect your data with high-end encryption to avoid email phishing and internet fraud. Our security team is always alert to combat any suspicious transaction. Never divulge sensitive information via email. If you suspect a security breach, contact customer service ASAP.